Refund & Cancellation Policy

1. Subscription Plans

Naravio offers three plans: Free, Pro and Growth.

• The Free plan costs nothing and lets you try Naravio before you pay for anything.
• Pro and Growth are paid plans, billed monthly or yearly. They renew automatically until you cancel.
• There is no free trial on paid plans. You are charged when you subscribe.
• You can cancel at any time in Settings and keep access until the end of your billing period.

2. Refund Eligibility

You may be eligible for a refund in the following situations:

• Technical failure: your subscription was not activated after a successful payment.
• Double charge: you were charged more than once for a single subscription.
• Service unavailability: the service was completely unavailable for more than 24 hours during your billing cycle.
• Unauthorized transaction: someone subscribed on your account without your authorization.

3. Non-Refundable Situations

Refunds will not be provided for:

• Subscription time that has already elapsed
• Dissatisfaction with the quality of AI-generated content
• Failure to cancel before your renewal date
• Change of mind after purchase
• Inability to use the service because of your own technical issues
• Problems caused by LinkedIn or other third-party platforms, such as a post LinkedIn declines to publish
• Account suspension for violating the Terms of Service

4. How to Request a Refund

To request a refund:

• Email us at info@naravio.com
• Include your registered email address
• Provide the Razorpay payment ID or transaction reference
• Describe the reason for your request
• Send your request within 7 days of the transaction

5. Refund Process

Once we receive your request:

• We will review it within 3-5 business days
• If approved, the refund will be processed within 5-7 business days
• Refunds are credited to the original payment method
• You will receive an email when the refund is processed
• Bank processing times vary, typically 5-10 business days

6. Partial Refunds

In some cases we may offer a partial refund:

• If service issues affected only part of your billing cycle
• A pro-rated refund for extended service outages

Partial refund amounts are calculated from the remaining days in your billing cycle.

7. Cancellation

You can cancel your subscription at any time:

• Go to Settings and choose Cancel Subscription
• You keep access to paid features until the end of your billing period
• No further charges are made after you cancel
• You can resubscribe at any time

Cancelling is separate from deleting your account. To delete your account, email info@naravio.com. Deletion is permanent.

8. Contact Us

For refund requests or billing questions, email info@naravio.com. We usually respond within 2 business days.

9. Changes to This Policy

We may update this policy. Changes take effect when posted on this page, and continuing to use the service means you accept the updated policy.